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As we navigate through this challenging time, we want to be transparent about what we are doing to stay COVID-19 safe. Our Sales and Service departments remain OPEN and our team are ready to help you with all of your enquiries.

As a dealership, we have been working behind the scenes to make it easier for our customers to interact with us online. Our Customer Relations team is ready and waiting to answer all of your questions as well as send you product videos, all from the comfort of your home.

Not only have we embraced online for our customers, but we have also made big changes in the way we communicate internally between staff and departments. We have enhanced our technology and moved our processes online to minimise face-to-face contact.

We have also enforced strict hygiene procedures across every aspect of the sales and service journey. 

Sales

  • Although we have always practised cleanliness, all of our staff have been provided additional hand sanitiser and antibacterial wipes to ensure their workspaces and offices are cleaned throughout the day and between each customer visit.
  • Customers have the option to test drive a car alone, with no staff member present.
  • We have implemented virtual test drives to enable our customers to learn more about the vehicle they are interested in without having to visit the dealership in person.
  • You can also test drive the car from your driveway - we will bring the car to you.
  • We are fully stocked, with all cars in the yard displaying driveaway pricing and specifications. Feel free to pop in after-hours if you're more comfortable.
  • We have extended our Online Enquiry team's hours to answer any questions about sales, finance, parts, and service.

Service

  • We are practising social distancing.
  • We have introduced steering wheel and gear shifter wrapping.
  • Vehicle keys are being placed in plastic zip-lock bags.
  • Our courtesy bus has ceased operation due to social distancing regulations.
  • Our waiting areas are cleaned frequently and we have removed refreshments.
  • Our staff is wiping down reception benches including EFTPOS machines between each customer visit.
  • We can also take payments over the phone.
Darwin Volkswagen

Roadside Assistance

 

We've got your back with Volkswagen Assist.

If you need assistance this very moment, no matter where you are in Australia or what time of day it is, call us free on 1800 637 181 .

If you’re looking to find out more on our Roadside Assistance cover, you’ve also come to the right place.

When you buy a new Volkswagen vehicle, you will receive one-year complimentary Roadside Assist membership. With Volkswagen Roadside Assist, we’re your wingman when you find yourself in emergency situations.

We provide 24-hour roadside assistance, emergency accommodation, car rental and towing as well as property assistance.

An example of additional benefits are: flat batteries, emergency fuel, flat tyres, lost or locked keys, bogged vehicle, taxi, car rental and legal/ medical advice.

Terms and conditions

Service Initiated Roadside Assistance (SIRA)

If you service your Volkswagen at an authorised Volkswagen Dealer, you can receive 12 months Service Initiated Roadside Assistance**. To book a service or find out more visit www.volkswagen.com.au.

To be eligible for SIRA your vehicle must be in a roadworthy condition and have the Volkswagen standard scheduled service carried out by a participating authorised Volkswagen Dealer.

Following the service schedule ensures your vehicle receives the love and care it deserves. As such, vehicles presented to an authorised Volkswagen Dealer will be eligible for a SIRA Policy up to 42 days after, or 2,500 kilometres above the service schedule milestone. If previous services were missed or completed outside our network, you will also be eligible when you return to an authorised Volkswagen Dealer for a standard scheduled service.

Vehicles that are more than 9 years old from the original new car warranty start date, are not eligible for SIRA. The SIRA policy will expire on or after 10 years from the original new car warranty start date, and no further SIRA policy will not be activated. No more than 9 SIRA Policies can be applied to a vehicle in its lifetime.

** Authorised Volkswagen Dealers may charge a service fee to activate your SIRA Membership. For more details, contact your nearest authorised Volkswagen Dealer.

Terms and conditions

Address
364 Stuart Highway, Winnellie, NT 0820
Get directions View on map
Monday - Friday
7:30am - 5:00pm
Saturday
Closed
Sunday
Closed